Shipping Policy

You can read the full policy below, but to start here are a few frequently asked questions and their answers.

Do you provide free shipping?

Yes on most products. >98% of the products we carry ship for free. Exclusions include seats and some, though not all, items priced under $25. We always clearly say whether an item ships for free on the product’s page and when you view your cart, it will tell you if the entire order ships for free.

Can you ship my order today still?

Yes if it’s before 3 pm Monday through Friday. We guarantee in-stock items will get packed and to the carrier the same day. See the expected delivery times when you check out.

Can you ship overnight or express?

Yes. We have the vast majority of products in our own warehouse, so we are not reliant on third parties to ship for us. This allows us to do overnight or express shipping on any product unless otherwise noted. To calculate the cost, just enter your address in the checkout process.

Where is my tracking number?

We send tracking numbers via email as soon as the label is generated. Check your spam/junk folder in case the email may have gone there.

 

A simple, straightforward and customer friendly shipping policy

  • Orders placed by 3 pm Pacific Time Monday through Friday will ship same day except on postal holidays.
  • Weekend orders will be processed the next business day.
  • Orders with free shipping will ship via the carrier and service of our choice. This is typically UPS Ground or USPS Priority.
  • We have developed unique technology to accurately quote shipping costs at checkout. Sometimes we can pack in smaller boxes than quoted and we will refund the difference to you if the costs are lower. We will not charge extra if the costs are higher.
  • Tracking numbers are sent immediately when the order is shipped.
  • Depending on location, ground shipments take 2-7 days, but we cannot guarantee this. Timing estimates are provided by the carriers, not us. Our warehouse is in San Francisco Bay Area.
  • Some items ship from the manufacturer and this is always noted in the product’s listing along with the processing time. We do not provide transit time and delivery estimates for this because manufacturer shipping origin can vary. We also do not provide express service for any part that’s not in our warehouse.
  • You are welcome to pick up orders at your warehouse in South San Francisco. This is a no-cost option at checkout.
  • We do not sell or ship and fluids or hazardous items.
  • For returns, please see our Rapid Returns return policy.

Let us know at [email protected] if you have any questions.