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At Torqued, we pride ourselves in our customer service and industry-leading Rapid Returns return policy. We want yo u to love the product you bought and feel secure that we stand behind our products. That is why we offer a generous return policy as follows:
Any product purchased on Torqued is eligible for return within 30 days of shipment from Torqued, as determined by the shipment date of the order and the date of the return per the shipping company's publicly available tracking.
The full value of the item, less any shipping costs paid by the customer, will be returned to the customer's original form of payment for any items returned unopened, with original tags, including any manuals and in original packaging. There are no restocking fees. Custom orders and cut to size items are not returnable.
Upon receiving the returned item, we will process the return within 3 business days. The return slip must be in the package.
We will keep you updated via email and on the Torqued returns page regarding the status of your return. You'll always know what's going on.
We accept open box returns as well and will provide a full refund whenever possible, provided there are no sign of use or wear on the product. However, we do reserve the right to provide only partial or no refund at all for any opened items subject to the item's condition upon Torqued receiving the item.
Return shipping costs are the responsibility of the customer. The exception is in the case of a defective product, where with pre-approval we will fully reimburse shipping costs. Contact firstname.lastname@example.org to request pre-approval. If possible, please upload the tracking information for the shipment back to us at the provided link in the returns section.
To make sure you get the full refund, which we strive to provide whenever possible because we believe it is the best customer service, please consider the following: