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At Torqued, we pride ourselves in our customer service and industry-leading Rapid Returns return policy. We want yo u to love the product you bought and feel secure that we stand behind our products. That is why we offer a generous return policy as follows:
Any new product purchased on Torqued is eligible for return within 30 days of shipment from Torqued, as determined by the shipment date of the order and the date of the return per the shipping company's publicly available tracking.
Used items, "open box" or discounted ones marked as "slight second", custom orders, items cut to size, parts by KW Suspension and discounted previous generation SA2015 helmets are not returnable.
The full value of the item, less any shipping costs paid by the customer and any PayPal transaction fees (if PayPal was used by the customer), will be returned to the customer's original form of payment. Items must be returned unopened, with original tags, including any manuals and in original packaging.
PayPal transaction fees of about 3% will not be refunded due to PayPal updating their own policy as of October 2019.
Torqued also reserves the right to charge restocking fees in the rare case where an order was drop shipped, Torqued is unable to take it back and Torqued is also charged a restocking fee by the manufacturer.
The Tillett seats restocking fee is 20%.
Upon receiving the returned item, we will process the return within 3 business days. The return slip must be in the package.
We will keep you updated via email and on the Torqued returns page regarding the status of your return. You'll always know what's going on.
We accept open box returns as well and will provide a full refund whenever possible, provided there are no sign of use or wear on the product. However, we do reserve the right to provide only partial or no refund at all for any opened items subject to the item's condition upon Torqued receiving the item.
Electrical items including fuel pumps must be in a sealed original box in order to be returnable. No exceptions.
Return shipping costs are the responsibility of the customer. The exception is in the case of a defective product, where with pre-approval we will fully reimburse shipping costs. Contact firstname.lastname@example.org to request pre-approval. If possible, please upload the tracking information for the shipment back to us at the provided link in the returns section.
To make sure you get the full refund, which we strive to provide whenever possible because we believe it is the best customer service, please consider the following: