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Rapid Returns

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At Torqued, we pride ourselves in our customer service and industry-leading Rapid Returns return policy. We want yo u to love the product you bought and feel secure that we stand behind our products. That is why we offer a generous return policy as follows:

30 days

Any new product purchased on Torqued is eligible for return within 30 days of shipment from Torqued, as determined by the shipment date of the order and the date of the return per the shipping company's publicly available tracking.

Used items or discounted ones marked as "slight second", custom orders and items cut to size are not returnable.

Full money back

The full value of the item, less any shipping costs paid by the customer and any PayPal transaction fees (if PayPal was used by the customer,) will be returned to the customer's original form of payment. Items must be returned unopened, with original tags, including any manuals and in original packaging.

PayPal transaction fees of about 3% will not be refunded due to PayPal updating their own policy as of October 2019.

There are no restocking fees with one exception: Tillett Racing Seats products restock fee is 20%.

Three day turnaround

Upon receiving the returned item, we will process the return within 3 business days. The return slip must be in the package.

Constant updates

We will keep you updated via email and on the Torqued returns page regarding the status of your return. You'll always know what's going on.

Opened items

We accept open box returns as well and will provide a full refund whenever possible, provided there are no sign of use or wear on the product. However, we do reserve the right to provide only partial or no refund at all for any opened items subject to the item's condition upon Torqued receiving the item.

Electrical items including fuel pumps must be in a sealed original box in order to be returnable. No exceptions.

Shipping costs

Return shipping costs are the responsibility of the customer. The exception is in the case of a defective product, where with pre-approval we will fully reimburse shipping costs. Contact help@torqued.io to request pre-approval. If possible, please upload the tracking information for the shipment back to us at the provided link in the returns section.

To make sure you get the full refund, which we strive to provide whenever possible because we believe it is the best customer service, please consider the following:

  • Request any return by clicking on the item in My orders.
  • If you did not create an account during purchase, please reach out to help@torqued.io.
  • Make sure to include the return slip in the package.
  • Ensure careful packaging to avoid transit and damage issues.
  • We accept all major shipping services: USPS, UPS, FedEx & DHL
  • Sending us a tracking number for the package is greatly appreciated.
Last updated: November 25, 2020

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